Terms and Conditions

1. Definition

  • ‘Condition’ means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us
  • ‘Contract’ means any contract for Goods made between you and the company
  • ‘Goods’ means the packaged products or services which we shall supply in accordance with these Conditions
  • ‘We’ means City Bathrooms which is a trading name of City Plumbing Ltd registered in England No. 2457908 at 11 Raven Road, London, E18 1HB United Kingdom. Vat no. 454352552.
  • ‘You’ means the customer seeking to purchase the Goods from us and ‘You’ shall be construed accordingly

2. Pricing

The price of the Goods shall be the price given on the date you place your order and will be confirmed on your invoice. We are entitled to make amendments to the price to take into account any increase in our supplier’s prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. In this unlikely event, we cannot be held responsible for any inaccuracies at any time. Any price changes will be advised and agreed prior to accepting your order. We may decline to accept an order from you if the Goods are not available from stock or if there has been a pricing error by us on the website A contract only comes into existence between us and you when the Goods are despatched.

2. Cancellations – Online Orders

You have the right to cancel the Contract any time up to 14 days after receipt of delivery of the Goods without giving any reason.  To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). Notifications by email must be sent to websales@citybathrooms.com. Notifications by post must be sent to City Plumbing Ltd 11 Raven Road, London, E18 1HB United Kingdom. We advise you to include your order number in your notification to avoid delay.

If you cancel the Contract and the Goods have already been despatched, you must return the Goods to us at your own expense and risk and in saleable condition in the original packaging, to the following address: City Plumbing Ltd 11 Raven Road, London, E18 1HB United Kingdom. You have a legal duty to return the Goods to us within 14 days of you notifying us of cancellation. On receipt of the Goods we will refund the cost of the Goods and any outward bound delivery costs paid using the original payment method. If the Goods, after return, show signs of use or of installation having been attempted or of handling beyond what is reasonably necessary simply to inspect and assess the goods, then we have the right to deduct money to reflect any diminishing in value of the Goods up to the total amount you paid originally for the Goods. You are only liable for any diminished value of the goods resulting from handling of the Goods.

If the Goods have not yet been dispatched, we will cancel your order and refund the cost of the Goods by the original payment method immediately. We will make the reimbursement without undue delay and not later than (a) 14 days after the day we receive back from you any Goods supplied (b) (if earlier) 14 days after the day you provide evidence that you have returned the Goods or (c) if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

The right to cancel/ return Goods set out above does not apply to Goods supplied to your specific specification and which have been made to order or which have been personalised nor does it apply to Goods which become mixed inseparably with other items after delivery. Any Goods that you return to us are returned at your own risk, therefore we strongly advise you to take care when returning Goods to us by ensuring that the Goods are correctly addressed, appropriately packed, insured if necessary and that they are delivered by a reputable carrier. Unless you are returning Goods to us because they are faulty or incorrect, you must bear the cost of returning the Goods.

2a. Cancellations – In store Orders

There are three groups of products supplied by City Plumbing Ltd.

  1. i) Stock products, defined as all products currently held in stock.
  2. ii) Non-stock Standard products, any product that is not held in our stock but normally held by our suppliers. These items can only be returned or cancelled within 21 days of the order date and will incur a re-handling charge.
  3. iii) Special Products, cannot be cancelled or returned and will be charged for in full.

Goods supplied without packaging must be in a resalable condition. Refunds will not be made for goods that show signs of attempted installation, whether or not in original packaging.

No returns 30 days after Delivery

Returns are accepted at the sole discretion of us.

3. Payment

Customers are responsible for ensuring that all goods are paid for in full, 3 business days before delivery. Payment must be by cleared funds to avoid delay in receiving the Goods. We shall not be bound to give up possession of the Goods until it shall have received payment in cleared funds.

Credit account customers shall pay the full amount of all invoices within 30 days of receipt of such notice. City Plumbing Ltd shall be entitled at its absolute discretion to withdraw credit at any time. Time for payment of the goods shall be of the essence of the Contract.

Accordingly if the Buyer fails to make any payment on due date then, without prejudice to any other right or remedy available to City Plumbing Ltd, City Plumbing Ltd shall be entitled to cancel the Contract or suspend any further deliveries to the Buyer

City Plumbing Ltd reserves the right to charge interest on all overdue accounts at the rate of 8% per annum above (Lloyds) Bank lending rate from time to time.

Payment of credit accounts by credit card will be subject to a 2% surcharge

4. Delivery

Any time or date stated on a written quote or order, or given verbally, is given as an estimate only. Time for delivery of the goods shall not be of the essence unless previously agreed in writing by City Plumbing Ltd . Buyers are advised to only commit to an installation

schedule once the goods have been received and checked. City Plumbing Ltd shall not be liable for any costs or other losses incurred by the Buyer, their agents or any other third party due to an installation schedule committed to by the Buyer prior to the Goods being received and checked. Any failure to take delivery by the Buyer shall be deemed to be a breach of the Contract.

City Plumbing Ltd shall be entitled to make partial deliveries or deliveries by installments. Each installment shall be a separate agreement to which all the provisions of these conditions shall apply. Signature of any note by an agent, employee or representative of the buyer shall be conclusive proof of delivery. The Buyer must within 48 hours of delivery inspect the goods and immediately advise City Plumbing Ltd of any damage for investigation. Quantities of goods supplied should be confirmed at point of delivery, subsequent claims for shortages will not be accepted. Risk of loss or damage to the Goods passes to the Buyer when the Goods are accepted by the Buyer, or the Buyer’s representative or agent.

The Buyer agrees to accept delivery within 3 months of the order being fully available. In the event of the Buyer not accepting the goods within this period, City Plumbing Ltd reserves the right to charge storage and insurance of the goods at the rate of 2% of the total order value per month or part thereof.

5. Warranty and Liability

City Plumbing Ltd shall make good by reimbursement of the whole or part of the price or at its option by repair or by replacement any defect developing under normal use of the Goods, provided that the defect in question shall have appeared within 12 months after the Buyer shall have taken possession of the Goods or performance of Services completed, and shall have thereupon promptly notified City Plumbing Ltd in writing, and any Goods alleged to be defective shall, if so required by City Plumbing Ltd, be made available for collection by City Plumbing Ltd. If the Goods are found to be defective any return carriage, delivery expenses and/or direct and predictable reasonable expenses incurred solely due to defective goods will be reimbursed to the Buyer upon provision of evidence of such expense. In the event of the Goods not being defective the Buyer will be liable to reimburse City Plumbing Ltd any reasonable expenses or costs incurred by City Plumbing Ltd and/or it’s agents. City Plumbing Ltd shall not be liable for any claim or claims relating to any breach of warranty expressed or implied, brought after 12 months of the date of delivery. Extended warranties beyond 12 months are the responsibility of the manufacturer.

The liability of City Plumbing Ltd is also subject to compliance by the Buyer with all the terms contained in this contract.

City Plumbing Ltd shall, in relation to the Goods and Services, have no obligation to the Buyer, other than the express obligations contained in these conditions or in any other document expressly incorporated in writing into the Contract. Accordingly, it shall be for the Buyer to insure against any liability arising from the performance of the Services and from its use of the Goods.

Although City Plumbing Ltd offers comprehensive advice on the products supplied, City Plumbing Ltd shall not be held liable for the suitability of goods, as full installation details cannot be determined at point of sale. All fittings purchased for installation should be confirmed to be suitable by the Buyer and/or the Buyer’s installer.

6. Force Majeure

City Plumbing Ltd shall have no liability whatsoever for any failure to perform, or any delay in the performance of any of it’s obligations under the contract arising wholly or in part by reason of any factor beyond it’s direct control, such as the availability of goods from third parties.

7. Proper Law and Notices

All contracts made between City Plumbing Ltd and the Buyer shall be governed by English Law and the Buyer shall submit to the jurisdiction of the English Courts. Any notice required to be given in writing under the Contract shall be given either by facsimile transmission to City Plumbing Ltd’s head office or by first class post addressed to the registered office and /or head office of the party for which it is intended .

8. These terms and conditions do not affect your statutory rights